I am a designer and the company I work for is essentially a printer. We do a lot of things, make a lot of things, print a lot of things. On a daily basis, I not only talk to standard issue end-user type customers but also vendors and brokers and companies that rely on us to produce the items they will then resell.
The representative for one such company has to call my office on a fairly regular basis and is clearly determined not to let the office doldrums get to her. We'll call her Sue.
My phone rings. A wobbly little old lady voice on the other end wants to know if we print on flexible materials like rubber or plastic. Ever mindful of providing good customer service, I start to ask specifics, trying to figure out if I have a vendor who could help this sweet little old lady. She finally sighs and says, in this trembly little voice, "Well, I GUESS it would be printing on latex. We want to have novelty condoms made. Can you do that?"
She has been an angry male customer fussing about an obscene misspelling on "his" business card. She has used thick exaggerated country accents and absurdly poor French accents. She has started to place false orders on several occasions before I realized it was her. She has sung limericks to me. She has refused to discuss business until I go along with her new knock-knock joke. She has simply started to moo when she hears it's me picking up the phone.
Today I answered the phone and just heard chewing.
"Hi, Sue. What can I do for you?"
This always gives her a giggle. When I know it's her.
It might sound irritating or insane but I thank my lucky stars for Sue. She doesn't take anything too seriously. She doesn't have a fit about deadlines because she doesn't see the sense in acting like that (reasoning that yelling doesn't actually make anything happen faster). And she never uses the same joke twice. They aren't all brilliant, but she always thinks of something I haven't heard before.
My favorite customer is this 40-ish, no-frills, tough broad, mother of two smacking gum on the other end of my phone line. In her own way, she's more sane than anyone else who calls me all day.
The Amazing Crafty Cat
5 hours ago